Refund and Returns Policy

Refund and Returns

These refund and returns conditions are the contract between you and Dailyweb365 (Pty) Ltd (“us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them.

I / We are Dailyweb365 (Pty) Ltd registered in South Africa, registration number 2015/34038207

You are: Anyone who uses Our Website at https://www.dailyweb365.com

Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.

The terms and conditions:

1.          Definitions

In this agreement:

“Carrier” means any person or business contracted by us to carry Goods from us to you.
“Content” means any content in any form published on Our Website by us or any third party with our consent.
“Goods” means any of the goods we offer for sale on Our Website, or, if the context requires, goods we sell to you.
“Our Website” means any website of ours, and includes all web pages controlled by us.
“Post” means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases “Posted” and “Posting” shall be interpreted accordingly.

2.          Delivery and pick up

  • Goods are delivered within [30] days from the day you place an order to purchase the Goods.
  • Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
  • If we are not able to deliver your Goods within [30] days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
  • We may deliver the Goods in installments if they are not all available at the same time for delivery.
  • [Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.]
  • All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
  • Signing “Unchecked”, “Not Checked” or similar is not acceptable.
  • We will send you a message by email to tell you when we have dispatched your order.
  • If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
  • Some Goods will be delivered direct from the manufacturer who will contact you to arrange delivery. When delivery of the Goods has been arranged directly with the manufacturer, you will be subject to the manufacturer’s delivery policy.
  • Some Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.
  • Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
  • We are happy for you to pick up Goods from our shop/ warehouse provided you make an appointment in advance and payment has been received into our bank. [A cheque on arrival is not acceptable].
  • If you pick up Goods from our premises then:
    • we will not be able to assist you in loading heavy items;
    • Goods are at your risk from the moment they are picked up by you or your Carrier from our shop / warehouse;
    • you agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.

3.      Liability for subsequent defects

  • We will repair or replace Goods which fail to comply with the provisions of the the Consumer Protection Act 2008 or which show a defect. If you claim that the item is defective, the following conditions apply:
    • the defect must be reported to us within [four weeks] of becoming apparent;
    • the defect results only from faulty design or manufacture;
    • you have returned the defective Goods or parts to us if we have so requested.
  • If we agree that we are liable, we will refund the cost of return carriage and will repair or replace the Goods free of charge.
  • If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

11.      Goods returned

These provisions apply if you return any Goods to us for any reason :

  • We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
  • Before you return the Goods to us, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.
  • The Goods must be returned to us as soon as any defect is discovered but not later than 6 months.
  • So far as possible, Goods should be returned:
    • with both Goods and all packaging as far as possible in their original condition;
    • securely wrapped;
    • including our delivery slip;
    • [or manufacturer’s delivery slip]
    • at your risk and cost.
  • The procedure for return of Goods is set out on Our Website. If you do not follow this procedure, we may be unable to identify you as the sender of the Goods.

OR

  • You must tell us by email message to [address] that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
  • In returning faulty Goods please enclose with it a note clearly stating the fault and when it arises or arose.
  • Most of the Goods are covered by the manufacturer’s guarantee for a minimum of [12] Please first check the plug, fuse, batteries and the manufacturer’s operating instructions.
  • If we agree that the Goods are faulty, we will:
    • refund the cost of return carriage;
    • repair or replace the Goods as we choose.